HostGator is a Houston-based company that was formed in 2002 and has rapidly grown to be one of the biggest hosting companies in the world. Their growth Can be attributed to their amazing shared hosting plans, reliability, and quality customer.
The web hosting company hosts over 8 million domains and has a workforce of 850+ employees that work around the clock to support and serve businesses of all magnitudes.
The company is now part of the Endurance International group along with Domain.com, Bluehost, iPage, SiteBuilder.com, and more.
In this article, I am going to talk about:
- Pros and Cons
- Customer Support
Before you proceed to read this article, please click here to educate yourself on what web hosting is, so it can help with your decision, and click here to know what to expect when shopping for a hosting company.
The greatest mistake you can ever make is to sign up for a hosting company only to find out that speed isn’t their number one priority. You would have to switch providers which would cost you money and lots of effort.
This is why you must choose a web hosting company that puts speed as their number one priority and has a stable performance record all around.
The reason why speed is so important is that it affects both user experience and SEO rankings.
Research says that a one-second drop in website speed can decrease your conversion rate by 7%. A 3-second delay can even cost you 50% of your traffic.
Even if your hosting provider has the most advanced technology or features, it is extremely pointless if they can’t offer great speeds.
For this reason, I have gathered information from experts who can run tests on such companies to determine their speed.
Speed Test Results
They used a test site that was powered by WordPress using a default theme. They included dummy content for theme development, including images.
They proceeded to use a website speed testing tool called Pingdom to display their test results.
Below are the results.
You can see for yourself that the test site they used loaded in just under a second for a server in Dallas, Texas. This is faster than 94% of all tested sites.
To also test how your site would perform under peak traffic, they used a tool called LoadImpact.
This tool sends virtual users to a website and gradually increases the number of users on your site up to 100 at once.
Below are the results.
The green line in the chart is page load time and the blue line shows the number of users on the site.
The test they performed on their site perfomed really well. After it reached 80 users, it started to slow down.
These results are good for a shared hosting account. But you will need to upgrade your hosting account if you start getting more visitors at the same time.
Server Response Time
The amount of content you have on your website significantly affects the page load time. If your website happens to have many images, then it will increase the page load time. This affects your server’s speed.
To see how the HostGator server would respond, the used a tool called Bitcatcha to get their results. The tool works differently than other website speed testing tools because it is responsible for testing the response time of a server.
The tool also runs the test three times from multiple locations spread all over the world to get the average response time for each location.
Here is how HostGator performed in these tests:
The expert used their website and it performed well. The server response time remained less than a second. The server response time remained less than a second. In the United States, it was merely 37 ms.
Overall, this result indicates that your site will load quickly around the world.
Like any other hosting company, HostGator offers a variety of hosting plans. You have the option of choosing between shared hosting, VPS hosting, dedicated servers, cloud hosting, and WordPress hosting plans.
To familiarize yourself with what these hosting plans are, please click here.
All these plans offer valuable and suitable features to suit your budget and requirements.
1. Shared Hosting – This is a great option for you if you’re looking for cheap hosting. This plan allows you to easily set up your websites and start working to grow your business. HostGator offers month-to-month shared web hosting plans but requires you to sign up for longer terms, starting at six months.
HostGator’s shared hosting plans come in three different levels. All plans include unlimited storage and bandwidth. The main difference is the number of websites you can host.
Hatchling: The Hatchling plan allows you to host only one website. It includes a 1-click WordPress installer and comes with a standard set of features.
Baby: The Baby plan allows you to host unlimited websites. It includes all the features of the Hatchling plan, and you can also use addons such as private SSL.
Business: Suitable for small business websites. This plan includes a free SSL certificate and free dedicated IP which you will need to create an eCommerce website.
2.VPS (Virtual Private Server): Virtual Private Server allows you to manage your virtual resources on a cloud hosting platform. It is suitable for growing websites with frequent traffic spikes.
3. Cloud hosting: While a shared hosting account is limited to a single server, cloud hosting utilizes multiple servers. This plan is suitable if your website gets frequent traffic spikes.
4. WordPress hosting: This is their shared hosting plan optimized for WordPress powered websites. It optimizes performance and protects your website from some common WordPress attacks.
5. Dedicated server: With dedicated hosting, you get a server solely for hosting your website. But it also comes with great responsibility because you’ll have to maintain it by yourself.
As for physical security, HostGator takes extra measures to secure their servers to prevent them from being compromised.
Nevertheless, security breaches of your website and personal data that are caused by either vulnerable passwords or software’s that you have installed; foreign attacks cannot be prevented with general server security.
But HostGator offers amazing security. They have an extensive custom firewall rule and large mod security rule sets protecting their servers from any forms of attack. Their data centers are all highly secure facilities with restricted access.
As for your website, HostGator offers features like the ability to add SiteLock monitoring to your site. This service will run daily, looking out for any potential site breaches or hacks and let you know instantly when they find it.
They also offer Spam Assassin on their email plans to help prevent spam from ever hitting your inbox.
Pros and Cons
1. Reliable hosting: HostGator guarantees an uptime of 99.99%. If you experience downtime below that, then you will get back one month credit on your account.
2.45-Day Money-back guarantee: HostGator offers 45 days money-back guarantee. Normally, web hosting companies do not offer a money-back guarantee exceeding 30 days.
This means you can use them for over a full month and still get your purchase price back if any issues pop up
3.Flexible billing periods: You can choose between monthly and yearly billing periods. Longer billing periods will get you the most discount.
4.Free migration: HostGator offers free migration service with all new accounts. Their expert team will transfer your website from your previous host at no extra cost during the first 30 days of signing up.
This includes a full cPanel transfer. So if you happened to have multiple site installs(like subdomains for one large site) you’re covered.
5.User- Friendly for beginners: This company is tailor-made for beginner bloggers or webmasters. This is because their site is full of tutorials, walkthroughs, and more to help you navigate the complex world of DNS and data centers.
They also have extra features for beginners who are looking to set up a site without the hassle of hiring other people to design, build, and manage everything
No free domain: Unlike many other hosting companies, HostGator does not offer a free domain registration upon signing up.
Aggressive sign-up prices: You need to review the additional services pre-selected during the signup process. If you are unsure, then uncheck them anyways. You can always add them later when needed.
HostGator’s shared hosting plan comes in three different levels.
- The Hatchling plan starts at $2.75/mo
- The baby plan starts at $3.95/mo
- The business plan starts at $5.95/mo
The starter plan starts at $5.95/mo
The standard plan starts at $7.95/mo
The business plan starts at $9.95/mo
- The snappy 2000 plan starts at $19.95/mo
- The snappy 4000plans starts at $29.95/mo
- The snappy 8000 plan starts at $39.95/mo
- The value server starts at $89.98/mo
- The power server starts at $119.89/mo
- The enterprise server starts at $139.99/mo
HostGator has a great customer support system that includes a:
- knowledge base
- live chat support.
HostGator offers variety of hosting plans that fit all budgets and requirements. They offer all the tools you will need to create a website.
Over 2 million customers have already trusted HostGator.
It doesn’t matter if you are a Internet pro, or just starting out with your first website, you’ll find every necessary tool to bring your website to next level.