Air Canada customer finally receives luggage after AirTag tracks international journey

An Air Canada customer who tracked his lost bag using an AirTag has finally received his luggage after he battled with the airline for weeks to retrieve his bag. "So

frustrating knowing exactly where my bag was and that probably added to a lot of the angst I felt over that 45-day period,” Paul Kliffer told Consumer Matters. This past

November, the Victoria resident and his wife were returning home from Mexico City. When they landed in Vancouver before departing to Victoria, Kliffer’s wife checked their AirTag

on her phone. “It said our bag was 4000 kilometres away, which didn’t sound good, “ Kliffer said. The bag was still sitting at Mexico City International Airport. 

Kliffer said he contacted an Air Canada agent and opened a claim right away and was told the bag would be returned home shortly. “My bag never arrived. Over the next three

days, I went back out to Victoria and they again reiterated there was nothing they could do except send a note to Mexico City,” said Kliffer. After two weeks, Kliffer said

he was shocked to learn his AirTag showed the luggage had moved to the international airport in Madrid, Spain. “There’s this feeling inside. You feel helpless like there is

nothing you can do,” he added. Consumer Matters reached out to Air Canada on Kliffer’s behalf.  Air Canada stated that it was unsuccessful in recovering the bag

and had “advised the customer we are moving to compensation. The claim is currently being processed and we will be following up directly with the customer.” However, after

Consumer Matters reported Kliffer’s story, he said he received a call from an Air Canada employee the next day.